Thank you for shopping at MyBook.lk. We value your satisfaction and aim to provide the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you.
We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Certain items are non-returnable and non-refundable. These include:
Gift cards
Downloadable digital products
Personalized or custom-made items
Perishable goods
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.
Refunds and exchanges will be processed within 7 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with MyBook.lk is enjoyable and hassle-free.
We may update this Refund Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted here, with a revised "last updated" date.
Last Updated: 2024-12-16
